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JOBS

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Job Description:

Our Fortune 100 Client is seeking a Senior Coordinator for
their New York City office.  The m
arketing
team is responsible for strategy, development, and execution of marketing to
all customers. Responsible for managing the retention strategies. The team
manages all retention efforts for the reactive inbound contact centers
including marketing strategy, offer development, analytics, improving Customer Service
Associates effectiveness and the customer experience.
  This is an exciting opportunity for a Sr. Analyst
to
support
transformation across the channel as the team expands to a more holistic
attrition prevention strategy.
The Sr. Coordinator will primarily focus on supporting offer strategy; developing, executing, and maintaining marketing campaigns for members that increase member engagement.  This role provides significant channel management responsibilities for a Sr. Coordinator and a unique opportunity to drive strong business results and thought leadership.  An ideal candidate will be interested in a balance of customer marketing, core operational functions and partner relationship management, with excitement to join a team that drives billions of revenue.

 Key Responsibilities

  • Primary responsibility to support Marketing
    Manager on channel/product strategy and new capability development
  • Channel owner for flawless execution of
    marketing campaigns
  • Primary owner for monitoring offer performance, channel
    reporting, KPIs and performance analytics
  • Principle team contact for identified portion of
    the Consumer product portfolio – overseeing strategy, offer execution,
    reporting, hindsight, partnership with product teams etc.
  • Monitor performance of marketing campaigns
    through call-monitoring and analytics
  • Support Customer Service Professional Engagement
    through managing communications on marketing initiatives, and enhancing tools
    & resources
  • Collaborate with other customer marketing channel
    owners to optimize customer experience and share best practices
  • Support the management of the day-to-day
    relationships and processes with key cross-functional partners such as:
    Performance Analytics, Marketing Capabilities and Operations, Business Rules,
    Technologies, Capabilities, Risk & Information Management, Finance, Compliance,
    Customer Marketing Capabilities, Product Owners, Operating Centers and
    Marketing Partners

 

Qualifications

  • Bachelor’s Degree
  • Self-motivator who takes initiative, innovates, learns,
    follows-up, and identifies new approaches
  • Passion for the Card Member, our products, and
    the brand
  • Positive attitude – solutions oriented and
    commitment to success
  • Passion for “solving puzzles” and simplifying
    complex issues
  • Ability to build and leverage strong
    relationships to influence partners and frontline Customer Service
    Professionals
  • Strong organizational skills with keen attention
    to detail
  • Ability to multitask and operate effectively under
    changing conditions
  • Strong verbal and written communication skills
    with the confidence to interface with a wide breadth of partners and levels of
    management
  • Attention to detail with ability to tell a story
    through data and insights
  • Enthusiasm, emotional intelligence, and sense of
    humor!

 

Work Environment

  • We offer a competitive benefits package
  • Monday-Friday work week, Hybrid
  • Applicants must be currently authorized to work in the United
    States on a full-time, permanent basis
  • Salary range is $70,000 – 75,000 plus full benefits including:
    Health, Dental, Vision, 401K, PTO and Sick Leave

 

Emerge seeks, in all of
its operations, to employ individuals for available positions based on their
qualifications, working knowledge, and competency. Emerge has a continuing
commitment to ensure that fair and equal employment opportunities are extended
to all qualified persons without regard to race, color, religion, sex, sexual
orientation, national origin, age, disability, veteran status, predisposing
genetic characteristics, familial status, marital status, domestic violence
victim status or any other protected characteristic or based on their
relationship or association with members of a protected class. Emerge is
committed to diversity in its most inclusive sense.