When you just need
IT to work
Let us handle your technology. Free your staff to focus on the business.
Workplace support services
Having technology in place to support your business initiative is critical. We deliver the right people, the right process and the right technology.
Service Desk / Helpdesk
IT Helpdesk & Desktop Support managed services ensures that your users’ daily desktop support needs are dealt with in an efficient and timely manner. In addition, monitoring and compilation of statistics allows us to work with you to improve operational efficacy by identifying reoccurring support issues and bottlenecks.
- Helpdesk L0/1 in Japan
- Desktop L2/3
- Telephony *Cisco, Avaya…
Global Media Services
Video & Conferencing Services
Video & Conferencing Services provides high quality, reliable conferences with your staff and customers while saving on travel time, fatigue and costs.
- Video & audio conferencing management
- Offsite Conference
- IPTV Support
- Reservation management
- Events & off sites Interviews & specialist productions
- Webcasts Executive/VIP productions
- Project management
- Peripheral supply Installation & testing
- User training
Contract, permanent placement and temporary
IT Service Augmentation & Upgrades
When you need additional IT staff but do not want more permanent headcount, EMERGE can supply skilled people at your worksite. This could be for a few months, fixed length project or as a prelude to moving to a full Managed Service outsourced model.
- Hardware & operating system upgrade
- Data migration
- Server performance checking
- DC health checks
- Hands & feet for network, server and storage support
- Prodution issue management
- Storage & backup management
- Data Centre
- Trading Floors
- DR / BCP sites
- System migrations
Small and Medium Enterprise IT Support
From a few hours a week to fulltime – services that grows as your business expands.
- Regular maintenance & backup
- Desktop software support
- Application support
- Hardware support
- Unforseen needs during working hours
- Urgent: within 4 hours
- High: within same day
- Medium: within 24 hours