Rollout Manager/ Engagement Manager

Looking for Rollout Manager/ Engagement Manager candidates who
have PM skills, bilingual in JP and EN.

A global, full-service agency who are positively obsessed with clients and make
it their business to uncover what’s unique about the business. Give us the most
complicated product or service offering and we’ll make it easy for anyone to understand,
embrace and, most of all, trust. We connect brands with the right customers,
across a rich and varied landscape of media. We believe in extending the “big
idea” beyond traditional media by creating robust digital platforms that
connect both online and off-line marketing to consumers at the most poignant
times and in the most interesting ways. We believe that extraordinary marketing
can be both a discipline and an art form. The art is in doing it well. The
discipline is in doing it right.

Job Summary: The Rollout Manager (RM) is responsible for
helping our global marking client (GHQ located in Japan) to have a strong
alignment with regional marketing disciplines (RHQ function) over global car
image production called Global Configurator Program, a product which helps
customers to explore, design and customize their own vehicle online and gives
an overview of valuable information before purchasing a car.

RM manages the regions of Asia and ASEAN for the rollout of vehicles 3D assets
for the Global Configurator Program. Plans and assists with coordinating
vehicle production schedules and costs for ASEAN regions. Ensures markets’
feedback is communicated to production teams and collaborates with digital
interactive teams to ensure data and requirements alignment between markets and
production. Works closely with Global team in Japan to ensure the successful
deployment of Configurator assets to the customers’ websites. Manages complex
sets of requirements for multiple vehicles for all relevant markets and ensures
markets are always up-to-date with schedules, delays, information requests and
costs. Can manage a complex set of schedules and deliveries and coordinate
smoothly. Manages the escalation of production, post-production assets as well
as deployment issues, and ensures they are addressed in a timely manner.
Investigates the root causes of issues, reports them to and brings together all
the relevant stakeholders to resolve quickly.

This role includes GHQ regional engagement in other business
area as well (e.g. informing if there is new regulation/guideline release, new
service or content provision, etc.).

Responsibilities: [Rollout Manager Scope]
– Manage the ASEAN regions for the rollout of vehicles for Global
Configurator Program
– Understand and manage vehicle project scope per market
– Plan and assist with coordinating vehicle production schedules and
costs for the regions
– Request and coordinate the deployment of vehicle assets to relevant
server locations
– Coordinate and communicate feedback from all markets to the production
teams
– Facilitate meetings between production teams and markets to help align
on vehicle specifications  

– Coordinate with other teams as directed by Global team
– Organize and attend meetings with ASEAN regions weekly and ad-hoc
– Attend global production meetings twice weekly
– Work closely and attend regular meetings with Global and the leading
schedule manager to ensure the smooth and successful deployment of Configurator
assets
– Actively identify project risks and provide mitigation strategies in
collaboration with the production teams to ensure market launch dates are
adhered to
– Keep all the necessary documentation up-to-date and lessons learned
with fellow rollout managers

– Educate stakeholders with the best company practices throughout project
cycle
– Organize and lead on demand/ refresher trainings for regions and
markets

– グローバル・コンフィギュレーター・プログラムの車両展開に関するASEAN地域の管理

– 市場ごとの車両プロジェクト範囲を理解し管理する

– 各地域の車両生産スケジュールとコストの計画および調整支援

– 関連するサーバーロケーションへの車両資産の配備を要請し、調整する。

– 全市場からのフィードバックを調整し、生産チームに伝える

– 生産チームと市場間のミーティングを促進し、車両仕様のすり合わせを支援する

– グローバルチームの指示による他チームとの調整

– ASEAN地域とのミーティングを週1回および臨時に開催し、出席する

– グローバル生産会議に週2回出席

– コンフィギュレーター資産を円滑かつ成功裏に展開するため、グローバルおよび主要スケジュールマネージャーと緊密に連携し、定期的なミーティングに出席する

– プロジェクトのリスクを積極的に特定し、生産チームと協力して緩和策を提供し、市場投入日が順守されるようにする

– すべての必要なドキュメントを最新の状態に保ち、ロールアウト・マネージャー仲間とともに教訓を学びます。

– プロジェクトサイクルを通じて、会社のベストプラクティスをステークホルダーに教育する

– 地域および市場向けのオンデマンド/再教育トレーニングを組織し、指導する

[Engagement Manager Scope]

BAU operation:
– Update markets on digital platform releases
– Organize and conduct weekly markets' meetings and keep track of the
meetings' minutes
– Organize any relevant/requested by markets meetings
– Facilitate communication between markets and other parties (PACE/Adobe
Analytics/Recharge, etc.)
– Keep track of and assist markets with new projects/requests
– Ensure markets have all the necessary knowledge/ educate them on
various platforms and best company practices

エンゲージメントマネージャー　BAUオペレーション：

– デジタル・プラットフォームのリリースに関する市場のアップデート

– 毎週開催されるマーケットミーティングの企画・運営と議事録の管理

– 関連する、またはマーケットから要求されたミーティングの開催

– マーケットとその他の関係者（PACE/Adobe
Analytics/Rechargeなど）とのコミュニケーションの促進

– 新しいプロジェクトや要望を把握し、マーケットを支援する

– マーケットが必要な知識をすべて持っていることを確認し、さまざまなプラットフォームや会社のベストプラクティスについて教育する

– 4年以上のプロジェクトマネジメント経験（webサイト関連、広告代理店）

– 関連分野の学士号、できればPMI認定者

– 顧客対応経験、国際チームでの業務経験があれば尚可

– Word、Excel、Project
Jira、Tableau、Confluenceを使用できるMacおよびPCリテラシーのある方　(Microsoft
Officeに精通していること)
– ビジネスレベル以上の日本語および英語力をお持ちの方

– 少人数チームでの勤務経験があること

– 優れたコミュニケーションおよび対人（機転、外交、影響力など）スキル

(勤務地により夜間・早朝勤務がある可能性があります。)

Requirements
– Bachelor’s degree in a related field;
preferably PMI certified.
– Minimum of 4-6 years project management experience.
– Experience in client-facing work.
– Experience in working with an international team is a plus.
– Mac & PC literate, in the applications of Word, Excel, Project
Jira, Tableau and Confluence.
– Highly proficient with Microsoft Office.
– Demonstrated success working in a small team setting.
– Superior communication and interpersonal (tact, diplomacy, influence,
etc.) skills.

Job requires evening and/or early morning work, depending on location

Global environment.

Friendly and supportive team members

Around 7M or more. 

詳細は面談時にお伝えさせて頂きます。