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Are you looking for the opportunity to make an impact?

Customer Program Manager-London

Location : United Kingdom
Industry : Technology

Job Description:


·        Lead programs
which consist of multiple projects (led by Project Managers); projects within
the program may share dependencies, and delivery of the overall program will
enable realization of benefits across the program, and achieve customer value

·        Provide vision,
strategy, governance and business objective alignment

·        Responsible for program
metric tracking, and managing financials and profitability

·        Provide
leadership and hold the customer and program team accountable to deliver
programs ontime, within budget, with high quality while achieving customer

·        Perform overall
program-level planning, resource management, stakeholder engagement,
communications planning and oversight of interdependent projects ensuring
smooth transition to Operations  

·        Act as a mentor and
first point of escalation to Project Managers    

·        Identify opportunities
for additional business, provide input to presales evaluation, requirements
gathering, and renewals

·        Identify risk, issues
and develop risk response strategy at the program level

·        Lead the execution of
contract Change Management process at the program level

·        Manage
partner/subcontractor delivery and commercials

·        Contribute to Cisco’s
Program Manager Role Community by sharing lessons learned and best practices,
and involvement in strategic initiatives

Job Responsibilities

  • Leader and
    first point of escalation to program teams
  • Identify
    cross-program risk, issues and risk response strategy; ensure Change
    Management execution to ensure delivery and contract alignment for program
  • Serve as a
    mentor and leader to Project Managers
  • Ensure program
    remains in alignment with organizational strategic objectives and that
    program benefits are realized
  • Responsible for
    program profitability and maintaining program financial reports
  • Drive
    collaboration with Sales and Business Development roles 
  • Scope:
  • Typically
    focused on one (1) medium sized, complex customer program 
  • Serve as
    Service Transition Lead within the presale’s environment, when required
  •   Complexity:
  • Medium to large
    sized program(s) with moderate to high risk
  • Solution
    requires cross-functional team collaboration; multiple inter-dependencies,
    and the solution is not clearly defined


  • College/University
    degree or equivalent plus 10+ years related experience in a project
    management environment in comparable industry; ideally (not required) in
    an IT/Telco centric organization
  • Leading internal and Customer teams, highly
    collaborative with teams, great communication skills inc presentation.
  • Problem Solving and critical thinking to deal with
    financial customer.
  • High quality execution and delivery excellence.
  • Language
    Requirements: English
  • Certifications:

Work Environment

  •  No Relocation
  • Hiring Location, London (on site)
  • We offer a competitive benefits package


seeks, in all its operations, to employ individuals for available positions
based on their qualifications, working knowledge, and competency. Emerge has a
continuing commitment to ensure that fair and equal employment opportunities
are extended to all qualified persons without regard to race, color, religion,
sex, gender, sexual orientation, national origin, ethnicity, alienage,
citizenship or immigration status, age, mental or physical disability, medical
condition, pregnancy, military/veteran status, predisposing genetic
characteristics, familial status, marital status, domestic violence victim
status, or based on their relationship or association with members of a
protected class or any other protected classification, in accordance with
applicable federal, state and local laws.. Emerge is committed to diversity in
its most inclusive sense.

completing an application with us, you seek to join a team of hardworking
professionals dedicated to consistently deliver outstanding service to our
customers and contribute to the financial success of the organization, its
clients and its employees. Equal access to programs, services and employment is
available to all qualified persons. Those applicants requiring accommodation to
complete the application and/or interview process should contact our Emerge
Recruitment Office.

EEOC Disclaimer :

“Emerge is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”