China 
Overview
Emerge is a fast-growing
business services enterprise firm headquartered in Rochester, NY. We are a
collection of people who care deeply about working together to solve our
clients’ consulting, staffing, and managed service’s needs. Our company’s values embody the excellence
and drive we provide our clients. We
value authenticity, personal connections, and the power of people to change the
future of business.
business services enterprise firm headquartered in Rochester, NY. We are a
collection of people who care deeply about working together to solve our
clients’ consulting, staffing, and managed service’s needs. Our company’s values embody the excellence
and drive we provide our clients. We
value authenticity, personal connections, and the power of people to change the
future of business.
We are seeking highly motivated individuals
who have a passion for delivering an amazing customer experience to work with
our fast-growing Rochester, NY manufacturing client. In this role, you will facilitate the return
of their leased assets and support inventory management by engaging with
customers via inbound and outbound calls, collecting information, and entering the
data/information into the CRM to ensure data integrity.
Job Responsibilities
- Deliver the highest
level of Customer Service daily - Manage, direct, and
resolve a heavy volume of outbound/inbound calls from customers throughout the
day - Track, trace, document
and arrange retrieval of assets - Maintain data integrity
within the company’s CRM (Salesforce) - Identify customer
needs, investigate situations, and provide solutions - Diffuse difficult
customer interactions - Multi-task compelling
priorities in a professional and efficient manner - Follow the Customer
Success Team’s SOP’s when handling different topics including: tracking, documentation, and metrics
associated with asset retrieval utilizing Microsoft Excel and CRM (Salesforce.com) - Interface with multiple
internal business functions - Collaborate with team
members and coordinate solutions for customers - Establish and maintain
strong customer relations with both internal and external customers - Perform other tasks, as assigned
Qualifications
- Experience in a
customer support role and/or call center utilizing Inbound/Outbound calling for
customer outreach - Familiarity with CRM systems
and practices - A proven track record
of exceeding expectations and quotas - Customer-focused and
service oriented - Associates Degree
preferred; but not required - Excellent
problem-solving skills and a willingness/desire to research information to find
solutions to problems - Persistence to resolve
challenging tasks - Tolerance for repetitive
work in a fast-paced, high production work environment - Outstanding interpersonal,
public relations, and oral presentation skills - Well organized and
driven to achieve goals - Solid decision-making,
problem resolution and creative thinking skills - Self-starter, motivated
and driven to exceed goals - Strong computer skills
in Excel and CRM experience
Work Environment
- No relocation and no travel
- Monday-Friday work week
- Hours: 9:30AM-6:00PM
- On-site, office and
warehouse environment - Comprehensive benefits
package including health, dental, vision, and 401(k) - Applicants must be
currently authorized to work in the United States on a full-time basis.
“Emerge
seeks, in all its operations, to employ individuals for available positions
based on their qualifications, working knowledge, and competency. Emerge has a
continuing commitment to ensure that fair and equal employment opportunities
are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, citizenship,
immigration status, age, disability, veteran status, predisposing genetic
characteristics, familial status, marital status, domestic violence victim
status or any other protected characteristic or based on their relationship or association with members of a protected
class. Emerge is committed to diversity in its most inclusive sense.”
seeks, in all its operations, to employ individuals for available positions
based on their qualifications, working knowledge, and competency. Emerge has a
continuing commitment to ensure that fair and equal employment opportunities
are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, citizenship,
immigration status, age, disability, veteran status, predisposing genetic
characteristics, familial status, marital status, domestic violence victim
status or any other protected characteristic or based on their relationship or association with members of a protected
class. Emerge is committed to diversity in its most inclusive sense.”