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Are you looking for the opportunity to make an impact?

IT Support Engineer – Deutsche Bank

Location : Singapore
Industry : others

Job Description:


  • Install, upgrade, support and troubleshoot , Windows 10 / windows 7 and Microsoft Office and any other authorised desktop applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Performs work in compliance within specified warranty requirements
  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
  • Develop trends by monitoring and analysing incoming calls, problems and support requests
  • Stock taking and managing store room assets


  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
  • Email account administration, i.e., account creation and management and distribution lists on Exchange
  • User account administration, i.e., account creation and management and password resets on Active Directory
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for tracking hardware and software inventory
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Works with other IT team members regarding new branch builds and upgrades
  • Dealing with queries by following departmental procedures for fault resolution
  • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
  • Arranges for and/or prepares equipment for shipping/receiving
  • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
  • Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Experience/Knowledge & Skills:

  • Working technical knowledge of current protocols, operating systems and standards
  • Ability to operate tools, components and peripheral accessories
  • Microsoft Desktop Support Technician an advantage
  • Software and Hardware Troubleshooting
  • Windows 10, Windows 7 experience
  • Routers, switches and firewall basic experience
  • Microsoft Office 2010 / 2016 support
  • TCP/IP
  • Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
  • Knowledge of all software applications used within the organisation
  • Good understanding of various asset classes (Equities, FX, and Fixed Income)
  • Understanding of market data systems such as Bloomberg or Reuters
  • Able to navigate in Unix and Windows proficiently, experience in reading logs generated by systems processes and in performing level 1 and level 2 troubleshooting
  • Knowledge of FIX and TCP/IP are advantageous but not required. Experience in TIBCO or any middleware is preferred
  • Experience of Perl or Shell scripting are advantageous
  • Use SQL and reporting tools to provide ad-hoc reports to the senior management team
  • Ticketing system in SNOW / Service Now
  • Capture and input of daily activity
  • Follow up of operational issues
  • Asset management in HPAM