Our bilingual staff provide customized services tailored to the needs of our clients. Recently, with the increase in
clients seeking simplified phone responses due to the widespread use of email and chat.
To meet our customers’ demands, Emerge has prepared a “more affordable and concise package.”
Distinguishing between necessary and unnecessary manpower costs directly leads to cost-cutting, and by
establishing a hybrid system of OP and IVR, we can respond to customer needs 24/7.

Why not try IVR for all primary reception calls first?
Bilingual staff will be stationed only on the days of the week and during the hours you need.

We receive the content to be played in the guidance in text form from the customer, import it into specialized
software, turn it into an automated voice, and upload it to the IVR.

Our clients who have set up this IVR service have resulted in a significant reduction in sales calls, to the delight of
other customers. Now, only necessary calls are recorded and forwarded to representative departments via email.
Since we can only send emails to one address, we implemented and manage departmental group emails. Creating
group emails not only serves as a measure against oversight but also established internal rules, such as having
secretaries check and report calls to superiors.

Emerge considers the phone to be an essential tool, but we also believe it is important to identify areas that need
simplification and areas that need emphasis.
This philosophy forms the basis of our hybrid customized service featuring bilingual operators and IVR.

Emerge prioritizes IVR to promote efficiency and simplify tasks, while our well-trained bilingual staff handle
interactions directly.