China When you just need
IT to work
Let us handle your technology. Free your staff to focus on the business.
Workplace support services
Having technology in place to support your business initiative is critical. We deliver the right people, the right process and the right technology.
Desktop Support
Service Desk / Helpdesk
IT Helpdesk & Desktop Support managed services ensures that your users’ daily desktop support needs are dealt with in an efficient and timely manner. In addition, monitoring and compilation of statistics allows us to work with you to improve operational efficacy by identifying reoccurring support issues and bottlenecks.
- Helpdesk L0/1 in Japan
- Desktop L2/3
- Tradefloor
- Telephony *Cisco, Avaya…
Global Media Services
Video & Conferencing Services
Video & Conferencing Services provides high quality, reliable conferences with your staff and customers while saving on travel time, fatigue and costs.
- Video & audio conferencing management
- Offsite Conference
- IPTV Support
- Reservation management
- Events & off sites Interviews & specialist productions
- Webcasts Executive/VIP productions
IPTV
- Installation
- Project management
- Peripheral supply Installation & testing
- User training
VIP productions
Webcasts
IT Staffing
Contract, permanent placement and temporary
IT Service Augmentation & Upgrades
When you need additional IT staff but do not want more permanent headcount, EMERGE can supply skilled people at your worksite. This could be for a few months, fixed length project or as a prelude to moving to a full Managed Service outsourced model.
- Hardware & operating system upgrade
- Data migration
- Server performance checking
Operations
- DC health checks
- Hands & feet for network, server and storage support
- Prodution issue management
- Storage & backup management
System Integration
- Data Centre
- Trading Floors
- DR / BCP sites
- System migrations
Small and Medium Enterprise IT Support
From a few hours a week to fulltime – services that grows as your business expands.
On-Site:
- Regular maintenance & backup
- Desktop software support
- Application support
- Hardware support
Remote:
- Unforseen needs during working hours
- Urgent: within 4 hours
- High: within same day
- Medium: within 24 hours
Remote management and support— We monitor and address common problems from your desktop, spyware, viruses and installing patches all in the background
Backup and disaster recovery— Our data backup and continuity solution ensures your critical information is secure
Network monitoring and care— We keep tabs on your network activity around the clock and can fix problems before you even know you have one
Mobile device management— Configure devices for company use and ensure data is secureHelp desk— We are ready to help you with your technology questionsDevelopment services
CRM
Big Data analytics
Product engineering
Mobile solutions
Google Apps for business
Social integration
Marketing automation
Managed your way
We partner with the best and brightest companies and use rock solid technologies so we can help you do business faster and more efficiently.
