China 
Overview
Data Analyst to work with our client who is a technology company with a public
safety mission. Through relentless innovation and discovery, they are
strengthening trust, safety, and transparency across the student transportation
space and making the trip to and from school safer for students.
part of the broader Data team encompassing data engineering, data
visualization, and data science, the Data Analyst will be responsible for
leveraging our data to help solve business challenges. This
role will be primarily focused on supporting our diverse customer base which
includes political officials, law enforcement officers, courts, and school
districts. You will partner closely with the Customer Success and Law
Enforcement Liaison teams to both build standardized client reporting for use
across the full client base, as well as respond quickly and accurately to
unique asks from the clients themselves. As an expert on our internal data set
as it relates to the client experience, you will be a chief point of contact
for complex reporting projects and analyses which you will own from start to
finish. This role works directly with the business, understanding what needs to
be asked and the best way to provide information and define business metrics.
You will also help support existing reporting through checks, updates, and
routine maintenance.
Job Responsibilities
- Understand the specific needs of our diverse set of clients, which vary from program to program as well as type of client
- Build deep knowledge of relevant internal and external data repositories
- Work collaboratively with the Customer Success (CS) and Law Enforcement Liaison (LEL) teams to dissect client needs and rapidly iterate on report and feature development
- Use analytics and data visualization skills to build straightforward, accurate, and easily comprehensible reports to satisfy our client base
- Respond to ad-hoc requests for information and analyses and be able to use your knowledge and intuition to highlight what is important and/or questionable
- Use data and programming skills to transform and manipulate data sources as needed
- Understand stakeholder needs and translate them; understand what customers are asking for, where to find data and deliver it in a consumable way
- Work with sometimes unstructured or inconsistent data and understand how it is generated
Qualifications
- Degree in Statistics, Mathematics, Computer Science, or Information Systems, or equivalent experience
- 2+ years previous experience
serving on an Analytics team, particularly focused on product-related
metrics like customer experience, feature performance, and website
analytics - 2+ years of experience writing
complex SQL queries - 2+ years of advanced experience with Tableau (e.g. table calcs, LOD's, relationships)
- Proficient in Report Design and Data Analysis
- Demonstrated ability to
communicate effectively with all project stakeholders, including executive
leadership, business subject area leaders, and project staff - Strong business acumen and
ability to quickly understand what is important to the business and when
results look incorrect - Ability to work sometimes without clear direction in times of uncertainty and ambiguity
- Understanding of data
extraction mechanisms, data warehousing, and ETL concepts - Strong analytical,
troubleshooting, and problem-solving skills in data-related projects - Experience with data
visualization tools such as Tableau, Looker, Mode, or Power BI
Work
Environment
- Remote; work from home
role - Monday-Friday work
week, 8-5pm Eastern or Central Time
Emerge seeks, in all its operations, to employ individuals for
available positions based on their qualifications, working knowledge, and
competency. Emerge has a continuing commitment to ensure that fair and equal
employment opportunities are extended to all qualified persons without regard
to race, color, religion, sex, gender, sexual orientation, national origin,
ethnicity, alienage, citizenship or immigration status, age, mental or physical
disability, medical condition, pregnancy, military/veteran status, predisposing
genetic characteristics, familial status, marital status, domestic violence
victim status, or based on their relationship or association with members of a
protected class or any other protected classification, in accordance with
applicable federal, state and local laws.. Emerge is committed to diversity in
its most inclusive sense.
By
completing an application with us, you seek to join a team of hardworking
professionals dedicated to consistently deliver outstanding service to our
customers and contribute to the financial success of the organization, its clients,
and its employees. Equal access to programs, services and employment is
available to all qualified persons. Those applicants requiring accommodation to
complete the application and/or interview process should contact our Emerge
Recruitment Office.
